FAQs

 

Q.Why do I need my equipment servicing?

It’s an important part of Health and Safety legislation requirements.  All owners of medical equipment have a responsibility to keep it safe and in good working order.

Equipment manufacturers along with government and independent healthcare regulators all recommend that equipment is serviced and electrically safety tested. Failure to comply with these recommendations will invalidate any warranties and would place ownership of any failures firmly on the end users organisation. Litigation can run into millions, however by showing a responsible approach to staff and patient safety by adhering to these recommendations, organisations can limit liability should a piece of equipment fail.

Planned preventative maintenance is your best defence against sudden failure of vital, frequently used equipment.  Failure of components is highly likely unless routine maintenance is carried out. By regularly having your equipment serviced you are extending the life of your equipment and ensuring it is working to its full ability. Much of the equipment we see in use today is approaching its end of life and is of an age where failure of components is highly likely unless routine maintenance is carried out.

Q. Can anybody carry out planned preventative maintenance?

No. Original manufacturers are clamping down on untrained individuals in an attempt to protect company profiles and are reluctant to provide spare parts and technical support.

JD Medical technical staff are fully trained Bio-Medical Engineers and have over 15 years’ experience within the NHS and private healthcare sectors. With a strong medical background our engineers have a clinical understanding which non-medical engineers lack, thus aiding communication and understanding of problems.

Where specialist training is required our engineers have attended original equipment manufacturers training courses.

Q. Can you offer contracts?

We can tailor make contracts to suit your needs. Contracts can range from electrical safety testing, repair, calibration, planned preventative maintenance or a combination of any of these services. For an even greater piece of mind we offer contracts to include all the above with the added benefit of emergency call outs for repairs and breakdowns.

 

Q. Do you provide documentation to support servicing?

Yes, we provide full certification for your records.

Q. What is the difference between electrical safety testing, calibrating and planned preventative maintenance?

An electrical safety test determines the electrical safety of the device; it does not verify functionality, calibration or operation of the machine. In simple terms this test means the equipment should not pose an electrical hazard to the user or patient.

Calibration is a way of verifying a machines accuracy to a known standard. This can help to minimise misdiagnosis and/or an incorrect treatment program as a result of inaccurate results from a poorly calibrated equipment.

Planned preventative maintenance (PPM) is a philosophy that all manufacturers support. The principle is to eliminate equipment downtime and enhance patient safety by picking up potential failures before they occur.  Failures are mitigated by carrying out regular performance verification and electrical safety tests.

Parts that can deteriorate over time can also be identified for replaced before they affect equipment performance; for example non-invasive blood pressure cuffs, hoses and interconnections. Ultimately this working practice can extend the life of equipment, thus providing a more accurate method when budgeting for replacements.

Q. What is PAT testing and do you offer this service?

PAT testing (portable appliance testing) is an electrical safety test intended for domestic equipment i.e. Kettles, Televisions etc. It is not suitable for medical equipment, as it doesn't carry out appropriate tests. All medical equipment should be electrical safety tested with equipment specifically designed for medical devices as laid out in IEC60601 and MHRA guidance on electrical safety testing.

We therefore do not offer PAT testing; however we do offer the correct medical devices electrical safety test.